The Answer Promise
You pay per answer, so every answer should be worth it. If one was not, tell us and we put its credits back on your balance.
What it covers
- Any paid answer from a live chat reading that you feel missed the mark: it ignored your question, felt generic, or was not what you paid for.
- Up to 3 answers from one reading, claimed within 72 hours of the reading.
- We return the credits for those answers to your chat balance, tied to the email address and PIN you used, ready for your next reading with any reader.
The fine print, in plain words
- It returns credits, not cash. Card refunds follow our refund policy.
- Free answers are not covered, because nothing was paid for them.
- One approved claim per customer every 30 days.
- We read the conversation before we decide, and we reply by email either way. A reading not predicting what you hoped for is not, on its own, a missed answer; a reader not engaging with your question is.